KMS server working for activations, having errors with reactivations for Office 2010

[burritoincognito]

Last summer, I created a new Microsoft Deployment Tool server, that runs on 2016 instead of 2012, and was only set up for installations of Windows 10, purging out all the Windows 7 stuff.

With this change in servers, I moved all of our KMS stuff off the old system, and onto the new one. Activation works for Windows 10, Office 2016, 2013, and Office 2010, as well as Windows Server 2012 and 2016.

_VLMCS points to the new server in DNS.

What seems to be happening, however, is that reactivations of Office 2010 seem to fail. I'm thinking this might be related to AD-based activation being used. I have all the keys sitting in the server, but nothing seems to happen. I've had to use the MAKs to fix them, but I've got about 30 tickets that I'll either have to call and arrange time to fix them, or I can fix the server issue and not have to deal with it any more.

Does anyone have any suggestions?

Coordinated Universal Time Written: 1/3/2018 8:43:20 PM
ERROR/HOST: 0xC004F042, 0x00000000, newserver
ERROR DESCRIPTION: The Software Licensing Service determined that the specified Key Management Service (KMS) cannot be used.
---------------------------------------
Coordinated Universal Time Written: 1/3/2018 8:43:19 PM
ERROR/HOST: 0xC0020017, 0x00000000, oldserver
ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0xC0020017

 

[Cmustang87]

I would suggest heading over the Operating Systems sub-forum for advice on this one.

 

[LFCh]

Maybe this might help troubleshoot this on the client side: http://kb.mcgill.ca/?portalid=2&articleid=3476#tab:homeTab:crumb:8:artId:3476:src:article

Also, did you disable the KMS Host Caching, and flushed your DNS from the client? https://larslohmann.blogspot.com/2012/07/kms-caching.html

Maybe try to manually set the KMS host on the client by IP address instead of DNS to see if it shows up on the KMS server.

It's been a while since I've used KMS, but I think you need at least 5 active KMS counts for Office in order for them to actually activate. It might take some time though.