It's more like Microsoft kind of does whatever they want while ignoring everyone's complaints and adding things nobody asked for. They also take months to fix critical bugs or even worse, like in this article, they just straight up tell everyone they can't fix a critical bug they introduced in a Windows update. They're just going to ignore it because they gave up. Microsoft also offers an optional "script" that can be downloaded in an attempt to fix the bug, but if implemented wrong, will format the hard drive.Microsoft tries too hard to appeal to everybody and ultimately fails at pleasing most.