So I actually just called the 1-855 number that took forever just to get a hold of someone having to give my order number and detail several different times to different people before I could actually get a live person to discuss my issue.
After all that, there's nothing they could do unless I pay for a brand new second phone up front. Right now they have to wait to receive my old defective unit back review and inspect it and once that's approved then they could chip out another phone but they said I would just have to reorder again so I will get a refund after it's been inspected and then I have to place a new order from scratch.
Ok, thanks Samsung, I will never purchase anything from them again.
After all that, there's nothing they could do unless I pay for a brand new second phone up front. Right now they have to wait to receive my old defective unit back review and inspect it and once that's approved then they could chip out another phone but they said I would just have to reorder again so I will get a refund after it's been inspected and then I have to place a new order from scratch.
Ok, thanks Samsung, I will never purchase anything from them again.