A couple years ago I built a new rig and bought a Windows 10 key and an Office 2019 key from a user here. I won't say who just yet. Over the past five or so years I have purchased three or four keys from him; none of them with issues and each deal was smooth.
A couple of months ago I decided to upgrade my CPU. I flashed the BIOS then swapped out CPUs. These were the only changes made to my rig. Windows still works fine but my Office 2019 keeps asking me to activate it but it won't activate - not by internet or by phone. Every time I put in the key it just says something went wrong, try again later. I have tried repeatedly over the last two months and it won't activate using the key that did work a couple years ago when I bought it from him. I called MS and they said it was a developer key and it won't work since I'm not a developer. MS said to contact the seller.
I have sent him a PM three times over the last two months, explaining the situation and asking for a replacement key. However, I have received no response at all. He is still around; online as recent as five days ago. My Office software is completely unusable at this point.
1) is asking for a replacement key out of line in this situation?
2) is this something a mod can get involved with and put some pressure on him?
3) MS told me to report him using www.howtotell.com but I don't want to do that just yet, I'd like he and I to try to resolve it first.
A couple of months ago I decided to upgrade my CPU. I flashed the BIOS then swapped out CPUs. These were the only changes made to my rig. Windows still works fine but my Office 2019 keeps asking me to activate it but it won't activate - not by internet or by phone. Every time I put in the key it just says something went wrong, try again later. I have tried repeatedly over the last two months and it won't activate using the key that did work a couple years ago when I bought it from him. I called MS and they said it was a developer key and it won't work since I'm not a developer. MS said to contact the seller.
I have sent him a PM three times over the last two months, explaining the situation and asking for a replacement key. However, I have received no response at all. He is still around; online as recent as five days ago. My Office software is completely unusable at this point.
1) is asking for a replacement key out of line in this situation?
2) is this something a mod can get involved with and put some pressure on him?
3) MS told me to report him using www.howtotell.com but I don't want to do that just yet, I'd like he and I to try to resolve it first.